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Wireless Internet

UC-Secure, UC-Residence and Eduroam are available in all Residence buildings.

For more information, or for our step-by-step wireless connection guides, select one of the options below. 

Connecting to UC and Eduroam

UC and Eduroam

There are three wireless internet connections available in all Residence buildings. We recommend connecting to all three networks and allowing your device to automatically switch between connections depending on your location on campus.

  • UC-Residence network is specific to Residence buildings, and are not available elsewhere on campus. 
  • UC-Secure and Eduroam are campus-wide networks. This means they are available on campus and in Residence buildings. In addition to facilitating student connections, Eduroam also allows faculty and staff from participating educational institutions to securely access the Internet. Users simply use the credentials from their home institution to access this network.

Note: these networks only facilitate connections on primary devices such as phones and laptops. To connect secondary devices such as Game Consoles or Smart TV's, check out the UC-Guest network. 

Check out the step-by-step guide to get your device(s) connected. 

UC/Eduroam Phone & Laptop Guide

Frequently Asked Questions

If you are having connectivity issues, consider the following means of troubleshooting:

  • Confirm you have a valid .

  • Verify your username and password are correct.

    • If you have recently changed your password, ensure your any auto-fill credential information on your device is also updated. 

    • Forget the network to clear any previously stored credentials and network access details. Reconnect with your updated credentials. 

  • For Apple users, ensure you trust the security certificates when signing in to a network.

  • For Android & Chromebook users, ensure you enter any additional connection information required. This information can be found in our step-by-step connection guides above.

If your connectivity issues persist, contact UService IT at 403-210-9300 or by submitting the 'Something is Broken' webform below. 

Secondary devices such as smart TV's, game consoles, or wireless printers can't be connected to any of UC-Secure, UC-Residence or Eduroam, as they require a login credential. However, UC-Guest will bypass this requirement. 

Learn how to register and connect your device to UC-Guest by clicking the button below. 

Connecting to UC-Guest

Frequently Asked Questions

You may have received an email from UService IT and/or the Campus Service Centre asking you to ensure the wireless beacon in your unit is plugged in.

Even if the beacon already is, or has continually been plugged in, discrepancies may exist between the information automatically and routinely collected by IT servers, and the actual status of the beacon you have observed. 

To resolve this, try the troubleshooting steps below:

  • Ensure the beacon has not accidently become loose from the wall socket. 
  • If possible, remove the beacon from the wall socket and re-plug it in. 
  • Once plugged in, ensure the beacon is is displaying a green light.
  • Inform IT you have done this, and take further action based on their response, if any.